Shipping Information

Shipping and Delivery

DELIVERY LOCATIONS

We currently only make deliveries within Australia.

 

PROCESSING YOUR ORDER

An e-mail confirmation will be sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Delivery will only take place between Monday and Friday.

 

TRACKING ORDERS

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact our customer service department for assistance of tracking at info@pipanfoods.com

 

DELIVERY TIMES

Orders are usually dispatched within 2 business days – We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service and generally takes 2-7 days.

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

SHIPPING FEES

$4.95 shipping Australia-wide. Free shipping above $50.

 

REFUNDS AND RETURNS

Please contact us at info@pipanfoods.com to discuss any issues you might have with your product. Refunds and returns are subject to reasonable issues with the product.

Should you make an error when ordering online, We will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest of care and consideration of safety.  But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered online contact us immediately to discuss replacement of goods.